Good to know
All information for your
holiday in Kaprun
- Overnight stay
- WiFi in all Studios and Apartments and areas free of charge
- Sauna area with finnish sauna and relaxation area
- Zell am See-Kaprun summer card (in summer)
- Safe in the apartment
- Ski storage with boot warmer
- Baby bed in apartment: on request
- High chair in the apartment: on request
- Bread roll delivery service
- 8,00 EUR parking fee per day/car
- Extra linen set (bed linen + towels) € 13,00 per person & stay
- Extra bed linen package incl. change: € 9,00 per person
- Fresh hand towel package € 4,00 per person
- Tea towel package: € 3,50
- Ski course booking
- Washing machine: € 2,00 per wash
- Dryer: € 2,00 per drying session
We are happy to welcome you together with your four-legged friend. We ask for you’re understanding that dogs cannot be brought inside the restaurants, but they can accompany each other on our terraces and other outdoor areas. The surcharge is 30.00 EUR per night (excluding food). A security deposit of 100.00 EUR will be collected during check-in. Pets are allowed on a request basis and must be confirmed in advance and not possible for all room categories.
In Kaprun, the local tax amounts to € 1.80 per person and night.
All guests aged 15 or older are liable for local tax. All children under the age of 15 are exempt from local tax.
Reception: 07.30 a.m. – 10.00 p.m.
Breakfast: 07.30 a.m. – 10.00 a.m.
Lunch: 12.00 p.m. – 01.00 p.m. (pre-registration)
Afternoon snack: 03.30 p.m. – 04.30 p.m.
Bar: 03.00 p.m. – 11.00 a.m.
Swimming pool: 08.00 a.m. – 08.00 p.m. (pre-registration)
Wellness: 04.00 p.m. – 08.00 p.m. (pre-registration)
Your accommodation is available to you on the day of arrival from 4:00 p.m. and on the day of departure until 10:00 a.m.
You are able to pay at the hotel in cash (in euros), with electronic EC card (Maestro), as well as with commonly-used credit cards (Mastercard and Visa).
Hotel Victoria by VAYA accepts Maestro, MasterCard, Visa and AMEX and reserves the right to temporarily block a certain amount upon your arrival.
Winter 2022/2023
- Up to 43 days before arrival free of charge
- From 42 – 30 days before arrival 30 % of the total amount
- From 29 – 14 days before arrival 50 % of the total amount
- From 13 – 8 days before arrival 70 % of the total amount
- From 7 days before arrival 90 % of the total amount
- In the event of a no-show 100 % of the total amount
Summer 2023
- Up to 14 days before arrival free of charge
- From 13 – 8 days before arrival 30 % of the total amount
- From 7 days before arrival 50 % of the total amount
- In the event of a no-show 100 % of the total amount
Furthermore, the Austrian hotel contract conditions apply. We ask for your understanding that cancellations are only accepted in written form. We, therefore, recommend that you take out cancellation insurance.
