Resort Achensee
Contact & FAQ

Good to know

All information for your holiday
at Resort Achensee by VAYA

Included services
  • Overnight stay including halfboard*
  • Free WiFi in all rooms and areas
  • Wellness area with sauna and solarium**
  • Indoor pool with whirlpool**
  • Playground and play room for the kids
  • Tennis courts
  • Achensee card
  • Seminar room

*In winter 2023/24, apartment bookings are excluded from this. Depending on availability, you can book half board on site.

**Our wellness area and swimming pool will be closed in winter 2023/24 for renovation work and will be open again for you in a shiny new look in the summer of 2024.

What else do we offer? (For an additional charge)
  • Paking fee 8,00 EUR per day/car

We are happy to welcome you together with your four-legged friend. We ask for you’re understanding that dogs cannot be brought inside the restaurants, but they can accompany each other on our terraces and other outdoor areas. The surcharge is 30.00 EUR per night (excluding food). A security deposit of 100.00 EUR will be collected during check-in. Pets are allowed on a request basis and must be confirmed in advance and not possible for all room categories.

Request for booking with dog
Local tax

In Achenkirch, the local tax amounts to € 3.00 per person and night.

All guests aged 15 or older are liable for local tax. All children under the age of 15 are exempt from local tax.

Opening hours

Check-In: 3:00 PM – 4:00 PM

Check-Out: 7:30 AM – 11:30 AM

Breakfast Buffet: 7:30 AM – 10:30 AM

Restaurant: 4:30 PM – 9:30 PM

Bar Service: From 4:30 PM

Arrival and departure

Your accommodation is available to you on the day of arrival from 4:00 p.m. and on the day of departure until 10:00 a.m.

Payment conditions

You are able to pay at the hotel in cash (in euros), with electronic EC card (Maestro), as well as with commonly-used credit cards (Mastercard and Visa).

Resort Achensee by VAYA accepts Maestro, MasterCard, Visa and AMEX and reserves the right to temporarily block a certain amount upon your arrival.

Cancellation conditions

Summer 2023:

  • Until 6 p.m. 1 day before arrival is the cancellation free of charge.
  • Cancellation 1 day before arrival after 6 p.m. or no-show 100% of the total amount will be charged.

Winter 23/24 and Summer 2024:

  • Up to 14 days before arrival is the cancellation free of charge.
  • Cancellation 13 – 8 days before arrival 50% of the total amount will be charged.
  • Cancellation 7 – 2 days before arrival 80% of the total amount will be charged.
  • Cancellation 1 day before arrival or no-show 100% of the total amount will be charged.

Furthermore, the Austrian hotel contract conditions apply. We ask for your understanding that cancellations are only accepted in written form. We, therefore, recommend that you take out cancellation insurance.

Cancellation insurance

We are pleased to announce that we are now a partner of Europäische Reiseversicherung. Especially in times like these, it is even more important to pay more attention to the topic of safety, especially when it comes to the best time of the year – your well-deserved holiday.

In case you fall ill with Covid-19, have a positive test, are quarantined because of an ill family member or a flu epidemic breaks out, we also recommend the Hotel Cancellation Plus or Premium insurance of Europäische Reiseversicherung, which covers these and many other cases.

You can also take out travel insurance for your next stay/holiday at a later date – very easily and at no extra charge. After a waiting period of 10 days you are optimally insured for your upcoming holiday in our VAYA hotels. Click here to take out retrospective travel insurance.


What to do in case of cancellation and you have a travel insurance with Europäische Reiseversicherung?

Please let us know as soon as possible if you cannot make your planned trip. This should be done in writing to the reception of the booked hotel or to the reservations department of VAYA Resorts. A cancellation invoice will then be issued, which must be paid and submitted to Europäische Reiseversicherung.

Please contact Europäische Reiseversicherung on:

tel. +43 1 50 444 00 (24h)
+43 1 317 25 00 (Mon – Fri 8 a.m. – 5 p.m.)

or send an e-mail to:
[email protected]

and fill out the following claim form:

German claim
English claim

*This travel insurance is offered by Europäische Reiseversicherung and is not related to VAYA Holding GmbH and is a contract between the policyholder and the insurer.

Arrival and contact options

Resort Achensee by VAYA

Achenkirch 173/177
6215 Achenkirch

Tel: +43 50 1256 25

E-Mail: [email protected]


Arrival to the hotel...

... from Eastern Austria

Arrival from Eastern Austria

Follow the A1, A8 and A12 to Achensee Straße/B181 in Wiesing, on the A12 take exit 39-Wiesing.

Follow the B181 to Achenkirch in Scholastika.

Follow the Achensee straße – about 500 meters before the end of the lake, the hotel is on the right side.

... from Germany

Arrival from Germany

Follow the A72, A73, A9 and A99 to the B318 in Holzkirchen, take exit 97-Holzkirchen on the A8.

Follow the B13, B307 and B181 to Achenkirch in Scholastika.

From Achenkirch continue on Achensee Straße in the direction of Achensee – the hotel is on the left.

... from Italy

Arrival from Italy

Follow the E45, A13 and A12 to Achensee Straße/B181 in Wiesing, take the exit Wiesing on the A12.

Follow the B181 to Achenkirch in Scholastika.

Follow the B181 to Achenkirch in Scholastika.