VAYA Terrazena
Contact & FAQ

Good to know

All information for your holiday
at VAYA Terrazena

Included services

Summer

  • Overnight stay
  • Free WiFi in all areas and rooms
  • VAYA-wellness (Finnish sauna, steam bath, infrared sauna incl. quiet room)
  • Kids-zone
  • Baby cots are free of charge
  • Free linen set
  • SUPER.SOMMER.CARD

Winter

  • Overnight stay
  • Free WiFi in all areas and rooms
  • VAYA-wellness (Finnish sauna, steam bath, infrared sauna incl. quiet room)
  • Kids-zone
  • Baby cots are free of charge
  • Free linen set
What else do we offer? (For an additional charge)

Sommer

  • Fresh bread service
  • Wellness bag incl. bath robe and house shoes (lending fee)
  • Breakfast (at VAYA St. Zeno)
  • Extra duvet cover package incl. change: 9,00 EUR per person
  • Fresh towel package 4,00 EUR per person
  • Tea towel package: 3,50 EUR
  • 8,00 EUR parking fee per car/day

Winter

  • Fresh bread service
  • Wellness bag incl. bath robe and house shoes (lending fee)
  • Breakfast (at VAYA St. Zeno)
  • Extra duvet cover package incl. change: 9,00 EUR per person
  • Fresh towel package 4,00 EUR per person
  • Tea towel package: 3,50 EUR
  • 16,00 EUR parking fee per car/day
Dogs

We are happy to welcome you together with your four-legged friend. We ask for you’re understanding that dogs cannot be brought inside the restaurants, but they can accompany each other on our terraces and other outdoor areas. The surcharge is 30.00 EUR per night (excluding food). A security deposit of 100.00 EUR will be collected during check-in. Pets are allowed on a request basis and must be confirmed in advance and not possible for all room categories.

Request for booking with dog
Local tax

In Serfaus, the local tax amounts to € 2.60 per person and night.

All guests aged 15 or older are liable for local tax. All children under the age of 15 are exempt from local tax.

Opening hours

Reception: 08.00 a.m. – 12.00 p.m. and 04.00 p.m. – 07.00 p.m.

Breakfast: 08.00 a.m. – 10.00 a.m. (at VAYA St. Zeno)

Bar: 04.00 p.m. – 09.00 p.m.

Wellness: 04.00 p.m. – 08.00 p.m. (sunday to friday)

Bread roll order: till 04.00 p.m. the day before at the reception

Arrival and departure

Your accommodation is available to you on the day of arrival from 4:00 p.m. and on the day of departure until 10:00 a.m.

Payment conditions

You are able to pay at the hotel in cash (in euros), with electronic EC card (Maestro), as well as with commonly-used credit cards (Mastercard and Visa).

VAYA Terrazena accepts Maestro, MasterCard, Visa and AMEX and reserves the right to temporarily block a certain amount upon your arrival.

Cancellation conditions
  • Up to 14 days before arrival is the cancellation free of charge.
  • Cancellation 13 – 8 days before arrival 50% of the total amount will be charged.
  • Cancellation 7 – 2 days before arrival 80% of the total amount will be charged.
  • Cancellation 1 day before arrival or no-show 100% of the total amount will be charged.

 

Furthermore, the Austrian hotel contract conditions apply. We ask for your understanding that cancellations are only accepted in written form. We, therefore, recommend that you take out cancellation insurance.

Cancellation insurance

We are pleased to announce that we are now a partner of Europäische Reiseversicherung. Especially in times like these, it is even more important to pay more attention to the topic of safety, especially when it comes to the best time of the year – your well-deserved holiday.

In case you fall ill with Covid-19, have a positive test, are quarantined because of an ill family member or a flu epidemic breaks out, we also recommend the Hotel Cancellation Plus or Premium insurance of Europäische Reiseversicherung, which covers these and many other cases.

You can also take out travel insurance for your next stay/holiday at a later date – very easily and at no extra charge. After a waiting period of 10 days you are optimally insured for your upcoming holiday in our VAYA hotels. Click here to take out retrospective travel insurance.

 

What to do in case of cancellation and you have a travel insurance with Europäische Reiseversicherung?

Please let us know as soon as possible if you cannot make your planned trip. This should be done in writing to the reception of the booked hotel or to the reservations department of VAYA Resorts. A cancellation invoice will then be issued, which must be paid and submitted to Europäische Reiseversicherung.

Please contact Europäische Reiseversicherung on:

tel. +43 1 50 444 00 (24h)
+43 1 317 25 00 (Mon – Fri 8 a.m. – 5 p.m.)

or send an e-mail to:
[email protected]

and fill out the following claim form:

German claim
English claim

*This travel insurance is offered by Europäische Reiseversicherung and is not related to VAYA Holding GmbH and is a contract between the policyholder and the insurer.

Arrival and
contact options

VAYA Terrazena
St. Zeno 15
6534 Serfaus

Tel: +43 50 1256 14

E-Mail: [email protected]

Arrive from anywhere

Arrival to the apartmenthouse ...

... from Eastern Austria

Arrival from Eastern Austria

Via the A1, A8 and A12 towards Bregenz: Leave the A12 at the Oberinntal junction and cross the Landecker Tunnel. After leaving the Landecker Tunnel, which requires a vignette (motorway permit), you will come to the Reschenbundesstraße. Follow this for a few minutes to the Ried im Oberinntal exit and then the signs to Serfaus-Fiss-Ladis.

On your arrival you drive through the village and only turn left after the ALFA Hotel (fork in the road at Joe’s Schistadel).

After about 500 meters you cross the small bridge (immediately after the bridge turn left) and follow the path towards the district of St. Zeno until the next junction. There again turn left down and behind the small chapel under the VAYA St. Zeno is the VAYA Terrazena.

... from Germany

Arrival from Germany

Via the Fernpass to Serfaus-Fiss-Ladis: If you come south via the German motorway A7 or A95, you drive on the Fernpassstraße (B179) to Imst and turn there onto the vignette A12. Leave the A12 after about 10 kilometers at the Oberinntal junction and drive into the Landecker Tunnel. After leaving the Landecker Tunnel, which requires a vignette, you will come directly to the Reschenbundesstraße. Follow this for a few minutes to the Ried im Oberinntal exit and then the signs to Serfaus-Fiss-Ladis.

If you do not have a motorway vignette, (motorway permit) you can alternatively follow the B171 Tiroler Straße to Landeck in Imst. Drive through Landeck and continue on the L76 Landecker Straße to the exit Ried im Oberinntal and then follow the signs to Serfaus-Fiss-Ladis.

Via Kufstein and Innsbruck: take the A12 Inntal motorway Then leave the motorway at the exit Knoten Oberinntal. From there you will be directed directly into the Landecker Tunnel, which connects the motorway with the Reschenbundesstraße. Then take the exit Ried im Oberinntal and follow the signs to Serfaus-Fiss-Ladis. After about ten kilometers you have arrived.
On your arrival you drive through the village and only turn left after the ALFA Hotel (fork in the road at Joe’s Schistadel). After about 500 meters you cross the small bridge (immediately after the bridge turn left) and follow the path towards the district of St. Zeno until the next junction. There again turn left down and behind the small chapel under the VAYA St. Zeno is the VAYA Terrazena.

... from Italy

Arrival from Italy

On the SS40 towards the north, the journey to Serfaus-Fiss-Ladis starts. Via the Reschen Pass you reach the B180 and Austria. Once there, continue on the B180. In Ried im Oberinntal, the Serfaus Landesstraße takes you to the high plateau.
On your arrival you drive through the village and only turn left after the ALFA Hotel (fork in the road at Joe’s Schistadel).

After about 500 meters you cross the small bridge (immediately after the bridge turn left) and follow the path towards the district of St. Zeno until the next junction. There again turn left down and behind the small chapel under the VAYA St. Zeno is the VAYA Terrazena.

The location
at a glance

  • On the edge of the village
  • Distance to the centre of Serfaus around 400 m
  • Distance to the airport Innsbruck around 92 km
  • Distance to the train station Landeck around 26 km
  • Distance to the slopes around 500 m
  • Distance to the cable car around 500 m
  • Shops around 350 m
  • Next restaurant around 350 m „VAYA St. Zeno BAR & GRILL”
  • Quiet location