VAYA Kaprun
Contact & FAQ

Good to know

All information for your holiday
at VAYA Kaprun

Included services
  • Overnight stay
  • Free WiFi in all rooms and public areas
  • VAYA-Wellness with Finnish sauna and relaxation room
  • Zell am See-Kaprun card (in summer)
  • Safe in Apartment
  • Ski storage with ski boot warmer
  • Zell am See-Kaprun Summer Card
  • INTERSPORT Rent – Whether in summer for bikes & e-bikes or in winter for ski and snowboard equipment, you get 10% online discount at INTERSPORT
What else do we offer? (For an additional charge)
  • Bread roll delivery service
  • Parking space in front of the house or in the parking garage (depending on availability) – summer 8,00 EUR per day/car, winter 16,00 EUR per day/car
  • Extra linen set (bed linen + towels) 13,00 EUR per person & stay
  • Baby bed in apartment: on request
  • High chair in the apartment: on request
  • Extra bed linen package incl. change: 9,00 EUR per person
  • Fresh towel package 4,00 EUR per person
  • Tea towel package: 3,50 EUR
  • Ski course booking
  • Washing machine: 2,00 EUR per wash
  • Dryer: 2,00 EUR per drying session

We are happy to welcome you together with your four-legged friend. We ask for you’re understanding that dogs cannot be brought inside the restaurants, but they can accompany each other on our terraces and other outdoor areas. The surcharge is 30.00 EUR per night (excluding food). A security deposit of 100.00 EUR will be collected during check-in. Pets are allowed on a request basis and must be confirmed in advance and not possible for all room categories.

Request for booking with dog
Local tax

In Kaprun, the local tax amounts to € 2.05 per person and night.

All guests aged 15 or older are liable for local tax. All children under the age of 15 are exempt from local tax.

Opening hours

Reception: 08.30 a.m. – 10:00 a.m. and 04.00 p.m. – 06.30 p.m.

Wellness: 04.00 p.m. – 07.00 p.m.

Bread roll order: till 04.00 p.m. at the reception

Arrival and departure

Your accommodation is available to you on the day of arrival from 4:00 p.m. and on the day of departure until 10:00 a.m.


At arrival a deposit of € 300,00 per visit is required by credit card authorization at the reception.

Payment conditions

You are able to pay at the hotel in cash (in euros), with electronic EC card (Maestro), as well as with commonly-used credit cards (Mastercard and Visa).

VAYA Kaprun accepts Maestro, MasterCard, Visa and AMEX and reserves the right to temporarily block a certain amount upon your arrival.

Cancellation conditions
  • Up to 14 days before arrival is the cancellation free of charge.
  • Cancellation 13 – 8 days before arrival 50% of the total amount will be charged.
  • Cancellation 7 – 2 days before arrival 80% of the total amount will be charged.
  • Cancellation 1 day before arrival or no-show 100% of the total amount will be charged.


Furthermore, the Austrian hotel contract conditions apply. We ask for your understanding that cancellations are only accepted in written form. We, therefore, recommend that you take out cancellation insurance.

Cancellation insurance

We are pleased to announce that we are now a partner of Europäische Reiseversicherung. Especially in times like these, it is even more important to pay more attention to the topic of safety, especially when it comes to the best time of the year – your well-deserved holiday.

In case you fall ill with Covid-19, have a positive test, are quarantined because of an ill family member or a flu epidemic breaks out, we also recommend the Hotel Cancellation Plus or Premium insurance of Europäische Reiseversicherung, which covers these and many other cases.

You can also take out travel insurance for your next stay/holiday at a later date – very easily and at no extra charge. After a waiting period of 10 days you are optimally insured for your upcoming holiday in our VAYA hotels. Click here to take out retrospective travel insurance.


What to do in case of cancellation and you have a travel insurance with Europäische Reiseversicherung?

Please let us know as soon as possible if you cannot make your planned trip. This should be done in writing to the reception of the booked hotel or to the reservations department of VAYA Resorts. A cancellation invoice will then be issued, which must be paid and submitted to Europäische Reiseversicherung.

Please contact Europäische Reiseversicherung on:

tel. +43 1 50 444 00 (24h)
+43 1 317 25 00 (Mon – Fri 8 a.m. – 5 p.m.)

or send an e-mail to:
[email protected]

and fill out the following claim form:

German claim
English claim

*This travel insurance is offered by Europäische Reiseversicherung and is not related to VAYA Holding GmbH and is a contract between the policyholder and the insurer.

Arrival and
contact options

VAYA Kaprun
Nikolaus-Gassner-Straße 29
5710 Kaprun

Tel: +43 50 1256 10

E-Mail: [email protected]

Arrive from anywhere

Arrival to the apartmenthouse ...

... from Eastern Austria

Arrival from Eastern Austria

Follow the A1 and A10 to Pinzgauer Straße/B311 in Pfarrwerfen, take the exit 47-junction Pongau/Bischofshofen on the A10.

Drive along the B311. About four kilometers after Zell am See comes the turnoff to Kaprun.

You can get to VAYA Kaprun via Nikolaus-Gassner-Straße. About 750 meters from the center of Kaprun is the VAYA Kaprun on the left side.

... from Germany

Arrival from Germany

Take the A71, A73, A9, A99 and A8 to Tiroler Straße in Oberaudorf, leave the A93 via exit 59-Oberaudorf.

Follow the B172 Erpfendorfer Landesstraße, E641 and B311 to Kaprun.

You can get to VAYA Kaprun by following Nikolaus-Gassner-Straße. About 750 meters from the center of Kaprun is the VAYA Kaprun on the left side.

... from Italy

Arrival from Italy

Take the motorway towards Salzburg. Leave them at Bischofshofen towards Zell am See-Mittersill. About four kilometers after Zell am See comes the turnoff to Kaprun.

You can get to VAYA Kaprun by following Nikolaus-Gassner-Straße.

About 750 meters from the center of Kaprun is the VAYA Kaprun on the left side.

The location
at a glance

  • Near to the centre
  • Distance to the centre around 300 m
  • Distance to the airport Salzburg around 84 km
  • Distance to the airport Innsbruck around 158 km
  • Distance to the train station Zell am See around 8 km
  • Distance to the slopes around 250 m
  • Distance to the cable car around 250 m
  • Within walking distance you will find a variety of shops, restaurants and bars