Important information
for your holiday planning

Inclusive services

• Accommodation
• WiFi in all Studios and Apartments and areas free of charge
• Sauna area with finnish sauna and relaxation area
• Zell am See-Kaprun summer card (in summer)
• Safe in the apartment

GENERAL INFORMATION
• Ski storage with ski boot warmer
• Ski bus stop next to the house

What else do we offer? (For an additional charge)
• Bread roll delivery service
• Paring space infront of the house or in the parking garage (depending on availability) for € 8,00 per day in the winter and € 6,00 per day in sommer.
• Extra linen set (bed linen + towels) € 13,00 per person & stay
• Baby bed in apartment: on request
• High chair in the apartment: on request
• Extra bed linen package incl. change: € 9,00 per person
• Fresh hand towel package € 4,00 per person
• Tea towel package: € 3,50
• Ski course booking
• Washing machine: € 2,00 per wash
• Dryer: € 2,00 per drying session

OPENING HOURS:
Reception: from 08:30 to 10:00 a.m. & 05:00 to 06:30 p.m.
Sauna area: from 04:00 to 07:00 p.m.

BRED ROLL DELIVERY SERVICE
(Order the day before at the reception)

CHILD REDUCTION
Small children from 0 – 1.99 years can stay the night in their parents’ bed free of charge.
Baby bed for an additional charge.

PARKING GARAGE
SUMMER: You are welcome to park your car in our underground garage or on one of our outdoor parking spaces, for € 6,00 per day – limited availability.
WINTER: You are welcome to park your car in our underground garage or on one of our outdoor parking spaces, for € 8,00 per day – limited availability.

PETS
Are unfortunately not allowed at the VAYA Kaprun fine living resort.
Many thanks for your understanding.

SUMMER SPECIAL

ZELL AM SEE – KAPRUN SUMMER CARD included

 

More Info

INFORMATION:
Tel.+43 6547 20027
We look forward to your call.
E-mail: info@vaya-kaprun.at

Holiday planning & handling

VISITOR’S TAX

The local tax in Kaprun is at the moment € 1,85 per person per night.
From 01.10.2021 the local taxes will be € 2,05 per person per night.
All guests at a age from 15 years are eligible to pay local tax.

ARRIVAL & DEPARTURE
Your room is available to you on the day of arrival from 05:00 p.m. and on the day of departure until 09:00 a.m.

PAYMENT TERMS
Cash payment in Euro or with electronic EC-card (Maestro) as well as usual credit cards (Mastercard, Visa) on site possible.

DEPOSIT
At arrival a deposit of € 300,00 per visit is required by credit card authorization at the reception.

Cancellation conditions summer 2021

  • Up to 14 days before arrival free of charge
  • From 13 – 8 days before arrival 30 % of the total amount
  • From 7 – 1 days before arrival 50 % of the total amount
  • In the event of no-show 100 % of the total amount

Cancellation conditions winter 2021/2022

  • Up to 43 days before arrival free of charge
  • From 42 – 30 days before arrival 30 % of the total amount
  • From 29 – 14 days before arrival 50 % of the total amount
  • From 13 – 8 days before arrival 70 % of the total amount
  • From 7 days before arrival 90 % of the total amount
  • In the event of no-show 100 % of the total amount

Furthermore, the Austrian hotel contract conditions apply. We hope that you understand that we can only accept cancellations in writing.

(see terms and conditions for the hotel industry 2006 (agbh))

We therefore recommend taking out cancellation insurance.

Further information about our changed cancellation conditions due to the current COVID-19 development can be found Here.

Cancellation insurance

If you want to play it safe and cancel your holiday without any problems, then we can offer you cancellation insurance.

european travel insurance