Important information
for your holiday planning

Inclusive services

  • Accommodation
  • Free WiFi in all apartments and areas
  • Use of our VAYA-Wellness area (Finnish sauna, steam bath, infrared cabin, hay chamber, salt grotto,
    heated indoor pool and children’s pool, including relaxation area, tea making facilities and bath towels)
  • Use of our in-house KIDS zone (8:00 a.m. – 8:00 p.m.)
  • Baby cots are free of charge
  • FREE PARKING (in summer)
  • FREE LINE SET (in summer)

What else do we offer? (For an additional charge)

  • Bread roll service (order by 4:00 p.m. the day before at reception)
  • BREAKFAST BUFFET every day 8:00 – 10:00 a.m.
    € 15,50 per adult (aged 15 and above) and day
    € 8,00 per child (aged 10 – 14) and day
    € 5,00 per child (aged 2 – 9) and day
    No breakfast is charged for children up to 1 years of age
  • VAYA TIP: FANCY FINE DINING? #TASTENOW!
    “VAYA BAR & GRILL” à la carte restaurant
    HOT FOOD every day from 11:30 a.m. to 2:00 p.m. (in summer) and from 6:00 to 9:00 p.m.
    (Reservation is recommended. Additional service on terrace in summer)
  • BAR every day 11:00 a.m. – 10:30 p.m.
    (The opening hours are subject to change!)
  • Spa bag including bathrobe, bath towel and slippers (hire fee)
  • Extra duvet cover package incl. change: € 9:00
  • Fresh hand towel package: € 4:00 per person
  • Tea towel package: € 3,50


CHILD REDUCTION:

Small children from 0 – 1.99 years old can stay the night in their parents’ bed free of charge.

PARKING:
SUMMER: You are welcome to park your car in our underground garage or on one of our outdoor parking spaces, for € 6,00 per day – limited availability.
WINTER: You are welcome to park your car in our underground garage or on one of our outdoor parking spaces, for € 8,00 per day – limited availability.

PETS:
Are unfortunately not allowed at the VAYA St. Zeno Serfaus fine living resort.
Many thanks for your understanding.

SUMMER SPECIAL

SUPER.SUMMER.CARD included
More Info

FREE PARKING IN SUMMER
(Garage + Outdoor)

BOOKING HOTLINE:
Tel.+43 5476 53302
We look forward to hearing from you.
Email: info@vaya-stzeno-serfaus.at


Reception opening hours
Open daily from 8:00 – 12:00 a.m. & 4:00 – 8:00 p.m.

VAYA-Wellness opening hours
Wellness complex on the ground floor
Every day from 4:00 to 8:00 p.m.
INDOOR POOL
Every day from 8:00 a.m. to 8:00 p.m.

KIDS ZONE opening hours
Open every day from 8:00 a.m. to 8:00 p.m.

BAR opening hours
Every day from 11:00 a.m. to 10:30 p.m.

VAYA Bar & Grill opening hours
Hot food: 11:30 a.m. to 2:00 p.m. (in summer) and from 6:00 – 9:00 p.m.
(Reservation is recommended. Additional service on terrace in summer)

Bread roll room delivery service
(Order by 4:00 p.m. the day before at reception)

Holiday planning & processing

If the prices in the booking confirmation vary from this price list, the prices quoted according to the price list always apply.

VISITOR’S TAX

The local tax in Serfaus-Fiss-Ladis for 2018 is € 2.60 per person per night.
All guests born in 2002 or older are liable for local tax. All children (born in 2003-2018) are exempt from local tax.

ARRIVAL & DEPARTURE
Your room is available to you on the day of arrival from 4:00 p.m. and on the day of departure until 10:00 a.m..

DEPOSIT & FIXED BOOKING:
Please understand that a fixed booking can only be made on advance payment of 50 % of the travel price on the day of booking and the remaining payment of 50 % up to 7 days before arrival by credit card or bank transfer. (Except promotional offers: “100 % payment on the day of booking applies here”)

PAYMENT CONDITIONS

Cash payment in Euro or with electronic EC-card (Maestro) as well as usual credit cards (Mastercard, Visa, Amex, Diners) on site possible.

Cancellation insurance

If you want to play it safe and cancel your holiday without any problems, then we can offer you cancellation insurance.

european travel insurance

Cancellation conditions summer 2021

  • Up to 14 days before arrival free of charge
  • From 13 – 8 days before arrival 30 % of the total amount
  • From 7 – 1 days before arrival 50 % of the total amount
  • In the event of no-show 100 % of the total amount

Cancellation conditions winter 2021/2022

  • Up to 43 days before arrival free of charge
  • From 42 – 30 days before arrival 30 % of the total amount
  • From 29 – 14 days before arrival 50 % of the total amount
  • From 13 – 8 days before arrival 70 % of the total amount
  • From 7 days before arrival 90 % of the total amount
  • In the event of no-show 100 % of the total amount

Furthermore, the Austrian hotel contract conditions apply. We hope that you understand that we can only accept cancellations in writing.

(see terms and conditions for the hotel industry 2006 (agbh))

We therefore recommend taking out cancellation insurance.

Further information about our changed cancellation conditions due to the current COVID-19 development can be found under the “COVID-19 Info-Button” on our homepage.