Covid-19 Info

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Dear guests,

We are happy to welcome you again.

Your health and safety are our top priority. We assure you that we have complied with all rules and requirements that have been set up to now and that we will of course continue to do everything we can to comply with them in the future.

Nothing stands in the way of an unforgettable stay in one of the many VAYA resorts & apartments.

Shortened cancellation conditions
  • We guarantee a free cancellation or rebooking up to 14 days before arrival.
  • In the event of cancellation 13 – 08 days before arrival 30% of the total amount
  • In the event of cancellation 7 – 01 days before arrival, 50% of the total amount
  • In the event of no-show 100% of the total amount.

The Austrian hotel contract conditions apply. We ask for your understanding that cancellations are only accepted in written form.

We therefore recommend that you get a cancellation insurance. You can find the hotel cancellation insurance of Europäische Reiseversicherung here.

The shortened cancellation conditions apply to all bookings in the travel period up to and including 22 December 2022 (date of departure).

From the arrival date 23 December 2022, the general cancellation conditions apply:

  • Up to 43 days before arrival free of charge.
  • From 42 – 30 days before arrival 30% of the total amount
  • From 29 – 14 days before arrival 50% of the total amount
  • From 13 – 8 days before arrival 70% of the total amount
  • From 7 days before arrival 90% of the total amount
  • In the event of no-show 100% of the total amount.
Cancellation insurance

We are pleased to announce that we are now a partner of Europäische Reiseversicherung. Especially in times like these, it is even more important to pay more attention to the topic of safety, especially when it comes to the best time of the year – your well-deserved holiday.

In case you fall ill with Covid-19, have a positive test, are quarantined because of an ill family member or a flu epidemic breaks out, we also recommend the Hotel Cancellation Plus or Premium insurance of Europäische Reiseversicherung, which covers these and many other cases.

You can also take out travel insurance for your next stay/holiday at a later date – very easily and at no extra charge. After a waiting period of 10 days you are optimally insured for your upcoming holiday in our VAYA hotels. Click here to take out retrospective travel insurance.


What to do in case of cancellation and you have a travel insurance with Europäische Reiseversicherung?

Please let us know as soon as possible if you cannot make your planned trip. This should be done in writing to the reception of the booked hotel or to the reservations department of VAYA Resorts. A cancellation invoice will then be issued, which must be paid and submitted to Europäische Reiseversicherung.

Please contact Europäische Reiseversicherung on:

tel. +43 1 50 444 00 (24h)
+43 1 317 25 00 (Mon – Fri 8 a.m. – 5 p.m.)

or send an e-mail to:
[email protected]

and fill out the following claim form:

German claim
English claim

*This travel insurance is offered by Europäische Reiseversicherung and is not related to VAYA Holding GmbH and is a contract between the policyholder and the insurer.

VAYA Resorts

Service at the highest level, excellent locations in the premier resorts throughout Austria. Typical VAYA design with the highest quality furnishing and the use of wood, glass and leather characterize the VAYA Resorts. With many different accommodation types and categories to choose from, there is something for everyone, stunning wellness areas and the lifestyle restaurant VAYA Bar & Grill all complement a wonderful stay.

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VAYA Apartments

The equipment of our exclusive VAYA apartments leaves nothing to be desired. They are available in many different sizes and configurations. Thanks to the integrated kitchen with a dining area, allow you to spend your holidays how you like in your own time. A number of additional services are available on request such as a bread and pastry morning delivery service.

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VAYA Unique

Exceptional service, highest quality in every area and unique design characterize VAYA Unique. Its unique location makes it just as special as its facilities. In addition to culinary delights, you will also experience wellness at its best at VAYA Unique. VAYA Unique is special – just like you.

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Individual in their equipment, but united by the typical VAYA vibe: this is how the apartment houses, hotels and all-inclusive resorts in the 3- and 4-star range by VAYA present themselves, which you will find in the most popular holiday regions and winter sports resorts in Austria

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