VAYA Resorts

General Terms and Conditions

1. Scope
1.1. These General Terms and Conditions (“GTC”) apply to the provision of premises as well as all other services provided to the guest by the companies of the VAYA Group (hereinafter referred to as “Hotel”).

1.2. Individual contractual agreements, which take precedence over these GTC in the event of a deviation, can be found in the reservation confirmation of the hotel.

1.3. In addition to these GTC, the GENERAL TERMS AND CONDITIONS FOR THE HOTEL INDUSTRY 2006 (AGBH 2006) – version of 15.11.2006 apply, which can be accessedvia the link below or under In the event of a deviation from the GTC 2006, the provisions of these GTC shall take precedence.

1.4. For events and for groups travelling from 10 rooms or 15 persons, separate general terms and conditions for events, group travel & MICE apply. For further information, please contact the reception of the hotel.

1.5. Contractual partners or guests within the meaning of these GTC are both consumers and entrepreneurs within the meaning of § 1 of the Consumer Protection Act (KSchG).

2. General – Prices

2.1. All prices are quoted in Euros. The prices offered are inclusive of sales tax, unless otherwise stipulated in detail, and are valid until revoked. Any price changes due to changes in taxes and duties shall be borne by the contractual partner. New government levies are added to contract prices. The local tax is excluded. It is billed per person per day.

3. Conclusion of contract- Reservations

3.1. The hotel shall transmit a written offer to the contractual partner. The offers of the hotel are always subject to change. The accommodation contract is concluded at the time of receipt of the written declaration of acceptance of the contractual partner at the hotel, provided that the receipt of the written declaration of acceptance takes place within the validity period specified in the offer from the time of dispatch of the offer by the hotel. For bookings via the Internet, the possibility of reservation or booking does not constitute a binding offer of the hotel. The contractual partner submits a binding offer when he clicks on the “Book” button. The contract is concluded as soon as the contractual partner receives the booking confirmation from the hotel.

3.2. The hotel is entitled to demand a reasonable deposit at any time. The amount of the deposit and the payment dates can be agreed in writing in the contract.

4. Guarantee of reservation / payment

4.1. The reservation is guaranteed by transfer of the agreed deposit or deposit of the credit card details of the contractual partner via a link sent by the payment provider of the hotel, in accordance with the PSD2 Regulation with 2 factor authentication. Reservations without deposit or authorization of the credit card are not guaranteed. Without such a guarantee, the hotel reserves the right to resell the room in case of no-show until 18.00. For stays of 3 nights or more, we need a guarantee for the reservation by transferring the deposit or depositing the credit card details.

5. Check In / Check Out

5.1. Rooms are available from 16:00 on the agreed day of arrival. On the agreed day of departure, the rooms must be vacated and made available to the hotel by 10:00 a.m. at the latest.

5.2. In the event of an arrival time on the agreed day of arrival after 6.00 p.m., the hotel must be informed of this in advance.

6. Opening hours

6.1. The reception is open to guests daily between 07.00 a.m. and 09.30 p.m. In the case of other opening hours, these will be shown individually at the reception.

7. Rooms numbers and floors

7.1. Certain room numbers or floors cannot be bindingly agreed.

8. Shortening of the stay

8.1. A shortening of the stay after the expiry of the free cancellation period is not possible. In this case, all bookings made at special rates with advance payments and bookings without free cancellation, non-refundable rates as well as at selected trade fair times and congresses, will be charged at 100%.

9. Cancellation policy and no-show

9.1. Cancellations must always be sent to the hotel in writing. Cancellations must be confirmed by the hotel in writing. The following cancellation fees apply:

• Up to 42 days before arrival free of charge

• In case of cancellation 41 – 30 days before the arrivalday 30% of the total fee

• In case of cancellation 29 – 14 days before the arrivalday 50% of the total fee

• In case of cancellation 13 – 8 days before the arrivalday 70% of the total fee

• In case of cancellation 7 days before the arrivalday 90% of the total fee

• In case of no-show, 100% of the total fee

10. Special room rates

10.1. Rooms with bookings at non-refundable rates, promotional rates or special rate or % off promotions are at no time free of charge or can be cancelled or rebooked against payment of a cancellation fee and will in any case be charged at 100% of the special price.

11. Cleaning

11.1. If contamination that goes beyond the normal level of use is found even after the departure of the guest, the hotel is entitled to charge the guest for the repair costs, costs for replacement or cleaning retrospectively.

12. Smoking in the room (fire alarm)

12.1. All rooms are strictly non-smoking. The fire alarm is triggered by smoke, excessive steam or gas development, as well as by manipulation of the fire detectors and sprinklers. In case of non-compliance, the guest must be charged for the fire brigade operation, as well as additional special cleaning.

13. Third-party services

13.1. In the event of further billing of third-party services, the hotel is entitled to charge a 20% handling fee.

14. Interpretations/ Provision of a replacement accommodation

14.1. The hotel may provide the contractual partner or the guests with adequate alternative accommodation (of the same quality) if this is reasonable for the contractual partner, especially if the deviation is minor and objectively justified.

14.2. An objective justification is given, for example, if the room(s) has become unusable, guests who have already been accommodated extend their stay, there is an overbooking or other important operational measures require this step.

14.3. Any additional expenses for the replacement accommodation shall be borne by the hotel.

15. Accounting/ Assumption of costs

15.1. The total amount of the booked services can be collected 100% on arrival.

15.2. Assumption of costs for the contractual partner or guest by third parties (e.B. its employer or another guest) must be agreed individually in any case and are only valid after written reconfirmation of the hotel. The billing address and the items for the assumption of costs must be announced at the time of reservation. In case of cancellation, the above-mentioned cancellation fees also apply in this case. 14.3. If costs are covered by third parties, the total amount must be paid by the accepting third party by bank transfer or payment link up to the day before departure. Otherwise, the amount will be collected on site by the guest.

16. Interest on arrears

16.1. In the event of default in payment, the hotel is entitled to charge the applicable statutory default interest of currently 9.2% points per year above the base interest rate or if the revenue partner is not responsible for the delay or is a consumer, to demand an annual rate of 4%.

17. Credit card verification

17.1. The credit card of the contract partner will be checked by the hotel and verified before arrival.

18. Transfer from abroad

18.1. For transfers from abroad, transfer charges may not be booked at the expense of the hotel. Furthermore, payments in foreign currency require a lump sum of € 5.00 per transfer.

19. Written form

19.1. Declarations by one party that are transmitted to the other party in e-mail form or in text form as attachments (such as PDF files) to e-mails or by fax shall also be deemed to be written (written form).

Individual agreements,which take precedence over these GTC in the event of a deviation, can be found in the reservation confirmation of the hotel.


In addition, the following apply:

GENERAL TERMS AND CONDITIONS FOR THE HOTEL INDUSTRY 2006 (AGBH 2006) – version of 15.11.2006. In the eventof a deviation from the GTC 2006, the provisions of these GTC shall take precedence.

Mandatory information under Regulation (EU) No 524/2013 of the European Parliament and of the Council:
Link to the homepage of the European Commission’s Online Dispute Resolution Office for Consumer Disputes: – further information is available there. If you have any initial questions about a possible dispute resolution, please do not hesitate to contact us at