VAYA Resorts

General Terms and Conditions

1. Scope

1.1. These General Terms and Conditions (“GTC”) apply to the provision of premises as well as all other services provided to the guest by the companies of the VAYA Group (hereinafter referred to as “Hotel”).

1.2. Individual contractual agreements, which take precedence over these GTC in the event of a dispute, can be found in the booking or reservation confirmation of the hotel.

1.3. In addition to these GTC, the GENERAL TERMS AND CONDITIONS FOR THE HOTEL INDUSTRY 2006 (AGBH 2006) – version of 15.11.2006 apply, which can be accessed via the link below or under In the event of a deviation from the GTC 2006, the provisions of these GTC shall take precedence.

1.4. For events and for group booking above 10 rooms or 15 persons, separate general terms and conditions for events, group travel & MICE apply. For further information, please contact the reception of the hotel.

1.5. Contractual partners or guests within the meaning of these GTC are both consumers and entrepreneurs within the meaning of the Consumer Protection Act (KSchG).

2. General – Prices

2.1. All prices are quoted in Euros. The prices offered are inclusive of salestax, unless otherwise stipulated in detail, and are valid until revoked. Any price changes due to changes in taxes and duties shall be borne by the contractual partner. New government levies are added to contract prices. The local tax is excluded. It is billed per person per day.

3. Conclusion of contract – down payment / security

3.1. The hotel sends the contractual partner a written offer. The offers of the hotel are always subject to change. The accommodation contract is concluded at the time of receipt of the written declaration of acceptance of the contractual partner at the hotel, provided that the receipt of the written declaration of acceptance takes place within the validity period specified in the offer from the time of dispatch of the offer by the hotel. For bookings via the Internet, the possibility of reservation or booking does not constitute a binding offer of the hotel. The contractual partner submits a binding offer when he clicks on the “Book” button. The contract is concluded as soon as the contractual partner receives the booking confirmation from the hotel.

3.2. The hotel assumes no responsibility for bookings that have not been made directly with the hotel, but via third-party providers, such as travel agencies, tour operators or online platforms.

3.3. The hotel is entitled to receive from the contractual partner at any time an available payment method an appropriate down payment or a security (such as a credit card guarantee by depositing (announcing) its credit card dates and authorizing the hotel to charge the credit card with an accruing cancellation fee and special prices that cannot be cancelled or rebooked). The amount of the deposit and the payment dates will be agreed in writing in the contract.

The deposit paid is a partial payment of the agreed fee. It can be credited by the hotel against any cancellation fee incurred. Non-refundable instalments can no longer be cancelled and are non-refundable from the time of booking. The full amount will be debited directly at the time of booking.

4. Non-payment of deposit / security

4.1. Without payment of the deposit or security within the prescribed period, the hotel does not assume anyresponsibility for the availability of booked rooms and reserves the right to dispose of them elsewhere.

5. Check In / Check Out

5.1. Rooms are available from 16:00 on the agreed day of arrival. On the agreed day of departure, the rooms must be vacated and made available to the hotel by 10:00 a.m. at the latest.

5.2. In the event of an arrival time on the agreed day of arrival after 6.00 p.m., the hotel must be informed of this in advance.

6. Opening hours

6.1. The reception is open to guests daily between 07:00 and 21:30. In the case of other opening hours, these will be shown individually at the reception.

7. Wunschzimmer

7.1. Certain room numbers or floors cannot be bindingly agreed.

8. Shortening of the stay

8.1. A shortening of the stayes after expiry of the free cancellation period is not possible. In this case, all bookings including special rates with advance payments and bookings without free cancellation, non-refundable rates as well as at selected trade fair times and congresses, will be charged at 100%.

9. Cancellation policy and no-show

9.1 The exact number of days before arrival to cancel free of charge will be indicated when booking online at directly when selecting the room and price type. In the event of an e-mail or telephone inquiry, the cancellation conditions are stated in the offer and in the booking confirmation.

Cancellations must always be sent to the hotel in writing. Cancellations must be confirmed in writing by the hotel.

Non-refundable rates are non-cancelable and non-refundable from the time of booking. The full amount will be debited directly at the time of booking.

The cancellation fee will be charged to the contractual partner immediately after the cancellation has been made and is due for payment immediately. If the Contractual Partner provides (discloses) the credit card details, the Hotel shall be entitled to charge the credit card with any cancellation fee incurred. A deposit paid can be credited by the hotel against a cancellation fee incurred.

10. Room with special price

10.1. Rooms with bookings at non-refundable rates, saver prices, deals or % promotions are at no time free of charge or can be cancelled or rebooked against payment of a cancellation fee and will in any case be charged with 100% of the special price. This can also be debited by the hotel from a credit card provided as security and a deposit can be credited to the special price.

11. Cleaning

11.1. If a room requires more than normal cleaning or if there has been any damage to the room during or after the guest has departed that goes beyond the normal level of use becomes apparent even after the guest’s departure, the hotel is entitled to charge the guest for the repair costs, replacement costs or cleaning costs retrospectively.

12. Smoking in the room (fire alarm)

12.1. All rooms are strictly non-smoking. The fire alarm is triggered by smoke, excessive steam or gas development, as well as by manipulation of the fire detectors and sprinklers. In case of non-compliance, the guest must be charged for the fire brigade operation, as well as additional special cleaning.

13. Third-party services

13.1. In the event of further billing of third-party services, the hotel is entitled to charge a 20% handling fee.

14. Interpretations / Provision of a replacement accommodation

14.1. The hotel may provide the contractual partner or the guests with adequate alternative accommodation (of the same quality) if this is reasonable for the contractual partner, especially if the deviation is minor and objectively justified.

14.2. An objective justification is given, for example, if the room(s) has become unusable, guests who have already been accommodated extend their stay, there is an overbooking or other important operational measures require this step.

14.3. Any additional expenses for the replacement accommodation shall be borne by the hotel.

15. Accounting / Assumption of Costs

15.1. The total amount of the booked services can be 100% collected or invoiced upon arrival. Alternatively, the total amount can be blocked and/or debited by the hotel on arrival on a credit card provided by the contractual partner.

15.2. Assumption of costs for the contractual partner or guest by third parties (e.g. its employer or another guest) must be agreed individually in each case and are only valid after written reconfirmation of the hotel. The billing address and the items for the assumption of costs must be announced at the time of reservation. In case of cancellation, the above-mentioned cancellation fees also apply in this case. If costs are covered by third parties, the total amount must be paid by the accepting third party by bank transfer or payment link up to the day before departure. Otherwise, the amount will be collected on site by the guest.

16. Interest

16.1. In the event of default in payment, the hotel is entitled to charge the applicable statutory default interest of currently 9.2% points per year above the base interest rate or interest rate. if the revenuepartner is not responsible for the delay or is a consumer, in the amount of 4% per year.

17. Credit card verification

17.1. The credit carddata provided by the representative partner will be checked by the hotel for authentication prior to arrival.

18. Transfers from abroad

18.1. For transfers from abroad, transfer fees may not be booked at the expense of the hotel. Furthermore, payments in foreign currency require a lump sum of € 5.00 per transfer.

19. Writing

19.1. Declarations by one party that are transmitted to the other party in e-mail form or in text form as attachments (such as PDF files) to e-mails or by fax shall also be deemed to be written (written form).

Individual agreements, which take precedence over these GTC in the event of a deviation, can be found in the booking or reservation confirmation of the hotel.

In addition, the following apply:
GENERAL TERMS AND CONDITIONS FOR THE HOTEL INDUSTRY 2006 (AGBH 2006) – version of 15.11.2006. In the eventof a deviation from the GTC 2006, the provisions of these GTC shall take precedence.
Mandatory information under Regulation (EU) No 524/2013 of the European Parliament and of the Council:
Link to the homepage of the European Commission’s Office for online dispute resolution of consumer disputes: – further information is available there. If you have any initial questions about a possible dispute resolution, please do not hesitate to contact us at [email protected].